1. Some facilities had challenges with the availability/coordination of programme desk officers.
2. Facility management was engaged to ensure that designated desk officers are available and responsive to programme activities.
3. Issue is being addressed, with improved coordination reported.
Challenges Encountered
1. Inadequate documentation: Some facilities had incomplete or poorly maintained records, making verification and reporting difficult.
2. Limited knowledge of programme procedures: Some facility staff and desk officers required additional orientation on health-insurance processes, documentation, and reporting requirements.
3. Non-availability of designated desk officers: At some facilities, the responsible programme/health-insurance desk officer was not available during monitoring visits.
4. Infrastructure and facility limitations: Some health facilities experienced limitations in infrastructure, equipment, or other resources required for effective service delivery.
Mitigation Measures
1. Conducted sensitization and on-the-spot guidance for facility staff.
2. Engaged facility management and designated desk officers on identified gaps.
3. Recommended training/retraining of relevant personnel.
4. Strengthened documentation and record-keeping practices.